This page is for information purposes only. Certain services and features may not be available in your jurisdiction.
FAQ
Account management and security
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Nov 17, 20255,285
- How do I download my account statements?Published on Nov 6, 2024Updated on Sep 8, 202554
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Oct 10, 2025387
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Nov 17, 2025370
- How do I change my login password?Published on Aug 22, 2023Updated on Nov 17, 202518,917
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Nov 19, 2025340
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Dec 3, 202530,498
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Nov 17, 20255,791
- Passkey FAQPublished on Mar 19, 2025Updated on Dec 3, 202599
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Sep 8, 2025294
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202522,793
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Nov 17, 20251,594
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Nov 25, 2025450
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202532
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202551
Showing 16-30 of 33 articles